Effective Date: 7/1/2024
Last Updated: 5/5/2025

At High Quality Motor Service, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains our handling times, delivery estimates, carriers, and conditions related to domestic and international shipping.

1. Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment confirmation.

  • Custom, bulk, or special-order items may require additional time. You will be notified via email if any delays occur.

2. Domestic Shipping (USA)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

  • Delivery times vary by location and carrier availability.

Shipping carriers include USPS, UPS, FedEx, or other trusted services depending on your order size and location.

3. International Shipping

We ship worldwide. Delivery estimates vary based on destination, customs processing, and courier.

  • Standard International Shipping: 7–21 business days

  • Express International Shipping: 3–7 business days

Important: Customs duties, taxes, or import fees may apply based on your country’s regulations. These charges are the responsibility of the recipient and are not included in the product or shipping price.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight and dimensions of the package

  • Selected shipping method

Some promotions may offer free or discounted shipping based on order value or destination.

5. Order Tracking

Once your order ships, you will receive an email with:

  • Carrier details

  • Tracking number

  • Estimated delivery date

You can track your order on our website or through the carrier’s website.

6. Shipping Delays

We are not responsible for shipping delays caused by:

  • Natural disasters or extreme weather

  • Customs clearance issues

  • Incorrect shipping addresses provided by the customer

  • Carrier delays beyond our control

We will do our best to assist in tracking and resolving any delivery issues.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Report it within 7 days of the expected delivery or receipt date.

  • Provide photos of the package and product (if damaged).

  • We will open an investigation with the courier and may offer a replacement or refund depending on the outcome.

8. Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, refusal, or failure to collect), we will contact you for reshipment instructions. Additional shipping charges may apply.

9. Split Shipments

Orders with multiple items may be shipped in separate packages for faster or more efficient delivery. You will receive separate tracking numbers if applicable.

10. Contact Us

If you have any questions or concerns about shipping, please contact us:

High Quality Motor Service
📧 support@hqmotorservice.com
🌐 www.hqmotorservice.com