Effective Date: 14/12/2023
Last Updated: 1/4/2025

At High Quality Motor Service, we strive to provide high-quality engine spare parts and excellent customer service. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions under which you may be eligible for a refund.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Item Not Delivered: The product did not arrive due to a verifiable shipping error.

  • Incorrect Item Received: You received a product that differs from what you ordered.

  • Defective or Damaged Item: The product arrived damaged or with a manufacturer defect.

  • Order Cancellation: You cancelled the order before it was shipped.

  • Duplicate Charges: You were charged more than once for the same order.

Note: All refund claims must be supported with clear evidence (e.g., photos, tracking details, receipts).

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The product has been installed, used, or tampered with.

  • You provided incorrect information during the order (e.g., wrong address or part number).

  • The issue is due to improper installation or user error.

  • The request was made after the refund window has expired.

  • Custom or special-order items, unless defective.

3. Refund Window

You must request a refund within 14 days of receiving the item. After this period, we may not be able to honor your request.

4. Refund Process

To request a refund:

  1. Contact our customer service team at support@hqmotorservice.com with:

    • Order number

    • Description of the issue

    • Clear photos or documentation (if applicable)

  2. If your request is approved:

    • Refunds will be issued to the original payment method.

    • Please allow up to 7–10 business days for the refund to reflect on your account.

  3. If the product needs to be returned:

    • Follow the instructions in our Return Policy.

    • Refunds will be processed after we receive and inspect the returned item.

5. Partial Refunds

In certain cases, partial refunds may be granted (e.g., if a product is returned with minor damage or missing components). We will notify you of the final decision via email.

6. Shipping Costs

  • If the refund is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

  • In all other cases, return shipping costs are the customer’s responsibility.

  • Original shipping fees are non-refundable unless the product was not delivered or returned due to an error on our part.

7. Chargebacks & Disputes

We encourage customers to contact us before initiating a chargeback with their bank. Most issues can be resolved quickly and fairly through direct communication.

8. Contact Us

If you have any questions about our refund process or the status of your request, please contact:

High Quality Motor Service
📧 support@hqmotorservice.com
🌐 www.hqmotorservice.com