Effective Date: 17/11/2023
Last Updated: 2/12/2024

High Quality Motor Service (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect from our users and customers, how we use it, the circumstances under which we may share it with third parties, and the rights and choices you have in connection with your data.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal and non-personal information through our website, transactions, and communication channels:

A. Information You Provide

  • Full Name

  • Billing and Shipping Address

  • Email Address

  • Phone Number

  • Payment Details (handled via secure third-party processors)

  • Order Details

  • Inquiry or Support Messages

B. Information We Collect Automatically

When you visit our site:

  • IP address

  • Device type and browser

  • Referring URL

  • Pages viewed and time spent

  • Cookies and similar tracking technologies

C. Information from Third Parties

We may receive data from:

  • Payment providers (e.g., PayPal, Stripe)

  • Analytics tools (e.g., Google Analytics)

  • Marketing platforms (e.g., Facebook Ads, Google Ads)

  • eCommerce platforms (e.g., eBay, Amazon)

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To improve website functionality and user experience

  • To personalize your browsing and product recommendations

  • To send order updates, confirmations, and support communications

  • To send promotional and marketing materials (if consent is given)

  • To detect and prevent fraud or misuse of our services

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we rely on the following legal bases for collecting and processing your data:

  • Performance of a contract (e.g., fulfilling your order)

  • Consent (e.g., newsletter subscription)

  • Legitimate interests (e.g., fraud prevention, analytics)

  • Compliance with legal obligations

4. Sharing of Personal Information

We do not sell or rent your personal data. We may share your data only with:

  • Service Providers: Couriers, payment processors, IT support

  • Marketing & Analytics Platforms: Only with anonymized data unless explicit consent is given

  • Legal Authorities: If required by law or for fraud prevention

  • Business Transfers: In the event of a merger, acquisition, or asset sale

All partners are contractually obligated to maintain the confidentiality and security of your data.

5. Cookies & Tracking Technologies

We use cookies and tracking scripts to:

  • Maintain your shopping cart and user session

  • Analyze visitor behavior and site performance

  • Show relevant advertisements on third-party sites

You can modify cookie preferences through your browser or by using our cookie settings tool (if implemented).

For more, refer to our Cookies Policy.

6. Data Retention

We retain your information:

  • As long as your account is active

  • For as long as necessary to fulfill orders, comply with law, or resolve disputes

  • Up to 7 years for accounting and legal compliance purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Under GDPR (EEA Residents):

  • Right to Access – Obtain a copy of your data

  • Right to Rectify – Correct inaccuracies

  • Right to Erasure – Request deletion

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object to Processing

  • Right to Withdraw Consent

Under CCPA (California Residents):

  • Know what personal data we collect

  • Request deletion of personal data

  • Opt out of the sale of personal data (Note: we do not sell personal data)

To exercise your rights, contact us at:
📧 support@hqmotorservice.com

8. Data Security

We implement strong technical and organizational security measures including:

  • SSL encryption

  • Secure servers and firewalls

  • Role-based data access control

  • Regular audits and vulnerability assessments

However, no system can be 100% secure. You use the site at your own risk.

9. International Data Transfers

If you are accessing our services from outside our operating country, your data may be transferred to and processed in countries with different data protection laws. We ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses for EU residents).

10. Children’s Privacy

Our services are not directed at children under the age of 13 (or equivalent age of majority). We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.

12. Contact Us

For questions, complaints, or to exercise your rights, please contact:

High Quality Motor Service
📧 sales@hqmotorservice.com
🌐 www.hqmotorservice.com